Last week I signed a new interesting remote contract in USA and because my new customer had no any remote control software nor any secure VPN with online tools for Web conferencing, Remote meetings, Remote desktops sharing or Online meetings, my first task has been to find a new software or online service for remote support.

There are many tools available for Web Conferencing which can be used for discussion via IP phone, for online demonstration, for online education or training sessions, so maybe the following tips will be useful for others.

Anyway, someone could use the tools as a new bussiness opportunity because anyone with knowledge and experience in any area can offer online education or paid courses (technical, language, or personal) via Internet because those tools are not only for online support or business conferencing.

For me it is excellent opportunity how to improve my set of tools because it is better in comparison with my previous Instant Messaging and IP Phone conferencing technology.


Adobe ConnectNow:

Adobe Connect is one of the tools which can be use for online meetings together with functions such as screen sharing, file sharing, chatting, taking notes, and interacting with audio and video. This service is free for max. 3 users connected but a small fee is only needed for Acrobat Connect Pro.

Just create a new free account and you can start the online meeting for your invited users.

"Adobe ConnectNow is a great way to share ideas, discuss details, and complete work together — all online. Reduce travel costs, save time, and increase productivity with a web conferencing solution."



Dimdim - Free Web & Video conferencing software:

Dimdim is very useful open-source service because it is free with all online functions for 20 users connected at the same time. No download and no any installation required, but full desktop sharing available with audio and video conferencing.

"Dimdim provides easy Web conferencing, open collaboration. Use for online web meetings, eLearning, desktop sharing, online trainings, eLearning. Collaborate and share voice, video, slides, whiteboard. No downloads required to host or attend."




Yugma - Web Conferencing & Online Meetings:

Enterprise solution for online conferencing and desktop sharing is offered, Free version is available for 20 users of one conference, but they are able to solve video conferences for +1000 participants. Very useful for presentations, demo sessions, education and remote support as well.

They have certified Skype extension which can be used in your favourite application.

"Yugma provides Free, Pro and Enterprise web conferencing solutions to individuals, small businesses, and large enterprises regardless of operating system (Windows, Mac or Linux)."



Zoho Meeting:

Another one online tool for remote support is Zoho Meeting. The basic plan is free and a small fee is needed for more attendants of the Web conference. There is a nice possibility to insert a small code on you Web site and "embed online Zoho meeting" for online support and remote assistance.

"Try Zoho Meeting, online meetings, remote assistance, web conferencing, web meetings and desktop sharing solution for remote support, sales presentations, marketing demo, online training and online meetings."



Many similar online services?

I'm sure there are many other online services, so thank you for all your tips if you have found something useful and helpful for your specific needs.